Creating Innovative Professional Tax Software of the Future

       ...with Pricing from the Past

 

 

 

 

 

OFFICE HOURS

Monday - Friday 9 am to 6 pm (EST)

Our Support Methods

We love our dedicated and experienced support team here at MyTAXPrepOffice. They constantly stand ready to help you with anything you may need before, during, and after tax season. We have many reliable methods for our customers, so that you can receive the best help possible

 

We are proud to offer Spanish Support in every support method provided. Please look at our support methods listed below.

Live Chat 

The quickest and most efficient way to reach us is via Live Chat. Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.

 

Email 

We also support and communicate via email. You may email us at support@mytaxprepoffice.com with any questions, and one of our Support Specialists will respond back to you as quickly as possible. 

Integrated Training Videos 

Need quick answers but don't want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working in your software. The training videos are located on the right hand side and are listed based on the section pulled up in your return.

 

Remote Access 

At times, it can be easier for all involved to look at your screen at the current problem or concern. For this situation, we have a remote access program that temporarily allows us to share your computer screen with your permission so that we can more easily resolve your issue.

 

Phone 

You are also welcome to reach us by phone at 307.414.1211. Typically during tax season, there is a higher call volume which could result in a longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.