Creating Innovative Professional Tax Software of the Future

       ...with Pricing from the Past

 

 

 

 

 

OFFICE HOURS

Monday - Friday 9 am to 6 pm (EST)

Our Support Methods

Our experienced support team stands ready to provide the help you need — before, during and after tax season. We have many reliable methods of support options available to you including phone, live chat, email and integrated assistance. 

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Integrated Support

Got questions? Need quick answers. Be sure to check

out our instructional tutorials located inside the program

If you are in the return area, you will see these on the right

hand side of your screen. Choose from a wide array of

.

  • tutorial
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Live Chat  

The quickest and most efficient way to reach us is via Live Chat. Our support agents are online and ready to answer all of your sales and support questions. Located on on the far right hand side of your screen is the Live Chat icon. If the icon is green, then an agent is ready and available to assist you. 

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Email 

We also support and communicate with our customers via email. If you have a question that is not urgent, drop us a line via

support@mytaxprepoffice.com and we will respond back to you within 24 hours.

support@mytaxprepoffice.com
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Phone Call    

You can also reach us by phone, but typically during tax season our call volume is high so there is a longer waiting period. To reduce hold times, we recommend our Integrated support, live chat and email options as your first level of support. Please know that we want to be responsive to your support needs. Phone: 307.222.6858  

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Remote Access  

Sometimes, we just need to see your screen to help you. That’s where Remote Access comes in. We will initiate a remote session via Teamviewer or join.me. This will allow us temporary access to your computer and help us to resolve your issues.

 

To expedite support during tax season, we recommend that you go ahead and download TeamViewer to your computer. Click Here and you will be directed to the official website. From there, click on the green download button for your complimentary version.