Our Support Methods
Our EA trained and experience support team stand ready to answer any software questions you may have before, during, and after tax season. With 24/7 live chat during tax season (Spanish support available during regular office hours), integrated training videos, and available Spanish support, you can get the help you need when you need it.
The quickest and most efficient way to reach us is via Live Chat. Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software, Monday through Friday from 8:30 am to 5:30 pm and 24/7 live chat during tax season (Spanish support available during regular office hours).
We also support and communicate via email. You may email us at firstname.lastname@example.org with any questions, and one of our Support Specialists will respond back to you as quickly as possible.
Reach us by phone at 307.414.1211. Typically during tax season, there is a higher call volume which could result in a longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
Phone Hours: Monday – Friday: 8:30 am – 9:00 pm EST
Saturday: 10:00 am - 4:00 pm EST
Sunday: 12:00 pm - 4:00 pm EST
INTEGRATED TRAINING VIDEOS
Need quick answers but don’t want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working in your software. The training videos are located on the right hand side and are listed based on the section pulled up in your return.