Extended Support Hours for Tax Season
Our experienced support team stands ready to answer any software questions you may have before, during, and after tax season. Typically during tax season, there is a higher call volume which could result in a longer hold time. To reduce your waiting time, we recommend using one of our other support options as your first level of support.
24/7 LIVE CHAT DURING TAX SEASON
The quickest and most efficient way to reach us is via Live Chat. Our Support Specialists are online and ready to answer all of your sales and support questions. You can access our Live Chat from the website or directly from your software.
01/20 - 04/16: 24 HOUR LIVE CHAT, 7 DAYS A WEEK
(Spanish support available 8:30 am to 5:30 pm).
We also support and communicate via email. You may email us at firstname.lastname@example.org with any questions, and one of our Support Specialists will respond back to you as quickly as possible.
Reach us by phone at 307.414.1211. All times are EST.
04/01 - 04/13: Mon-Fri 8:30 am to 8:00 pm
Sat 10:00 am to 4:00 pm
04/14 - 04/15: Tue-Wed 8:30 am to 11:00 pm
(Spanish support available 8:30 am to 5:30 pm)
INTEGRATED TRAINING VIDEOS
Need quick answers but don’t want to or have time to contact support? Our software has built-in training videos to help you answer any questions while you are working in your software. The training videos are located on the right hand side and are listed based on the section pulled up in your return.
Training videos are also available from our YouTube channel by visiting MyTAXPrepOffice.com/training. Here you will find a comprehensive list of help topics and pre-recorded webinars to help you answer your tax software questions quickly and easily.